Refund and Returns Policy

At Imperial Souls, we aim to ensure your satisfaction with every purchase.

Returns
Eligibility: Items can be returned within 30 days of receipt. They must be unused, in their original packaging, and in the same condition you received them.
How to Return: Contact us at support@imperialsouls.com to initiate a return. Include your order number and reason for the return.
Return Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.

Refunds
Processing: After receiving and inspecting your return, we will notify you via email regarding the approval or rejection of your refund.
Refund Method: Approved refunds will be processed to your original payment method within 7-10 business days.
Partial Refunds: Refunds will not be issued for items not in their original condition, damaged, or missing parts.

Exchanges
Policy: Direct exchanges are not available. Please return the item you wish to exchange and place a new order.

For any questions or further assistance, contact us at support@imperialsouls.com.

Thank you for choosing Imperial Souls!